Shipping Overview
At SoleZoneK, we prioritize seamless delivery to ensure your carefully selected footwear arrives in perfect condition. Our team processes orders with meticulous attention, from warehouse preparation to final dispatch. Whether you're seeking everyday comfort or statement styles, our logistics network is optimized for secure and timely delivery across all product categories.
All items undergo quality checks before packaging to guarantee they meet our standards. We partner with trusted carriers to handle your orders with care, ensuring they reach you in pristine condition, ready to complement your wardrobe.
Shipping Timeframe
Order processing typically requires 1-3 business days, during which we verify details and prepare your shipment. Transit durations vary based on destination and carrier capacity, with most domestic deliveries completing within the estimated window.
During peak seasons or unforeseen circumstances, slight delays may occur. Rest assured, we continuously monitor shipments and will proactively communicate any significant timeline adjustments via email.
Shipping Costs
We offer transparent pricing with the following options:
- Standard Shipping (10-15 business days): $15 for orders under $60
- Free Shipping (10-15 business days): Applies automatically to orders totaling $60 or more
These rates reflect our commitment to balancing affordability with reliable service. Your cart will automatically calculate applicable fees during checkout.
Shipping Regions
Currently serving customers across North America and select European countries, we're expanding our reach to bring quality footwear to more locations. Some remote areas may have restricted access or require additional transit time.
During checkout, our system will verify if we can deliver to your address. For inquiries about specific locations not listed, please contact our support team for assistance.
Order Tracking
Once your order ships, you'll receive a confirmation email containing:
- A unique tracking number
- Direct links to carrier tracking systems
- Estimated delivery date
Our customer portal also maintains your shipment history, allowing easy access to current and past order statuses. For real-time updates, most carriers provide text notifications when you opt-in through their tracking pages.
Delayed or Lost Shipments
While we strive for flawless delivery, occasional shipping exceptions may occur. If your package exceeds the expected delivery window by more than 5 business days, please contact our support team at
[email protected] with your order number.
Our logistics specialists will investigate immediately and keep you informed throughout the resolution process. For confirmed lost shipments, we'll prioritize replacement or refund options based on your preference.
Customs & Import Duties
International shipments may be subject to customs clearance procedures and associated fees determined by local authorities. These charges are the recipient's responsibility and are not included in our pricing.
We recommend checking your country's import regulations before ordering. While we declare accurate product values on all documentation, we cannot predict or control these additional costs. Some carriers may collect duties upon delivery, while others invoice separately.
