We strive to ensure your complete satisfaction with every purchase. Please review our policy below for details on cancellations, returns, and refunds.
You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is confirmed, we will issue a full refund to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Please ensure all tags and labels remain attached. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without prior authorization may not be processed. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that shipping costs are non-refundable, and you may be subject to a restocking fee of up to 15% for certain specialty items. Refund processing times may vary depending on your payment provider, with credit card refunds typically appearing within one billing cycle.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've confirmed with your financial institution that the refund hasn't been processed, please contact us immediately with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. In cases where refunds are delayed due to incorrect banking information provided by the customer, additional processing time may be required to correct and reprocess the refund.
For any questions regarding our return policy or to initiate a return, please contact our customer service team:
Company Name:
Address: 4960 Paddock Club Drive, Montgomery, AL
E-Mail: [email protected]
Phone: +1 467 690 8108
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays. We aim to respond to all inquiries within 24-48 business hours.
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